Menu

    Are you ready to dive into the world of reception and master the essentials of daily professional life? The Reception Course at the Hotel Management School Thun is your perfect launchpad for a successful career in the front office department! Whether you're already in the industry or starting fresh, you'll gain practical knowledge in a short time, perfectly tailored to meet the demands of daily reception work.

    Next starting date:

    10 March 2025

    HFThun_Réception_zweites Bild

    Your gateway to a successful start at the Front Office

    The compact and practice-oriented course is designed specifically to prepare you for work at the reception desk. In a short time, you’ll gain practical know-how and valuable skills that you can immediately apply in your daily work.

    With the longstanding expertise of the Hotelmanagement School Thun, you’ll master key workflows and understand the demands of the front office—perfect for taking the next step in your career.

    Key Facts

    icon_graduation_dark_blue

    Certificate

    Job-relevant certificate

    icon_time_dark_blue

    Duration

    9 days + 3 days of practical application divided into 3 modules

    icon_location_dark_blue

    Location

    Hotelmanagement School Thun

    icon_calendar_dark_blue

    Format

    Blended Learning

    icon_chat_dark_blue

    Language

    German

    Teaching Blocks

    The Reception Course is structured into 3 teaching blocks, which include presentations, self-study, and online sessions. Your practical exam will consist of a presentation and a role-play exercise.

    Take a look at the schedule!

    Content- and learning objectives:

    • Understand the reception's role as a central point of contact
    • Responsibilities and tasks at the reception desk
    • Basics of teamwork and interdepartmental collaboration
    • Professional communication techniques 
    • Check-in and check-out procedures
    • Upselling and cross-selling strategies
    • Managing booking data and guest information
    • Legal requirements
    • Introduction to a reservation system

    Content- and learning objectives:

    • Apply acquired knowledge in at least 3 days of hands-on experience at the employer's establishment, The Lab Hotel, or a partner businesses
    • Evaluate practical training through coaching in small groups
    • Create a learning journal for self-reflection (part of course promotion)
    • Prepare a presentation to enhance professional presence (part of course promotion)
    • Develop digital learning materials through self-study to deepen and reinforce knowledge

    Content- and learning objectives:

    • Enhance personal presentation skills
    • Manage complaints and handle difficult guests
    • Address special requests and individual guest needs
    • Understanding different types of guests
    • Ensure excellent guest service to boost customer satisfaction
    • Develop skills in career planning and further education
    • Create food and beverage menus adhering to legal requirements
    • Apply pricing strategies and package offers 
    • Prioritize tasks in high-pressure or time-sensitive situations
    HFThun_Réception_Zulassungsbedingungen

    Prerequisites

    • German language skills (level B1)
    • Basic knowledge of Microsoft Office 
    • Vocational education, high school diploma, or equivalent
    • Own laptop
    HFThun_Réception_jetzt anmelden

    Start your application

    Kosten

    Program Fees

    CHF 2'700.- excl. VAT

    The costs cover the course (during presentations) including lunch, coffee and water, as well as the course materials and certificate.

     

    Download your Brochure

    Fill out the form to get your brochure for the Reception course (in German).